What is your shipping method?
United States: *Media Mail (normally 2-9 business days) for all the book orders. Priority mail (normally 2-3 business days) for other product orders. International: Priority Mail (normally 4-10 business days)
*The USPS does not guarantee the delivery of Media Mail within a specified time. Media Mail might receive deferred service. If the time is matter to you, please contact us to upgrade the shipping method (some additional charge may apply.) Comment: Items ship within 24-36 hours with delivery confirmation.
What is your store return policy?
We pride ourselves in carrying the best learning Chinese materials and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except opened CDs, VCDs, DVDs, tapes for any reason or no reason. We want you to be 100% happy with the order. If you need to return something, please send an email to us within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are in the original condition. Shipping charges will be refunded if the return is due to our error. All returns must be accompanied by the receipt. You can ship the item(s) back via your preferred method at your own expenses. InsightEast cannot be responsible for returns that are lost or misdirected in shipping. We reserve the right to NOT accept returns on certain items that we sell (ex. APPLE IPAD 2, Video Game Systems, Video Game Software, Laptops, Electronic items, etc). For Handbags, we charge 18% restocking fee.